Frequent asked questions

How to make an order?

Besides ordering your print via our online print shop – Email to is a good way to make an order. If you need faster response, please message us via our Facebook Page.

What is your turnaround time for printing and framing?

- Standard turnaround time for printing service is 2 working days. - Standard turnaround time for framing service is from 5 days to 4 weeks.

What is image size, print size?

Image size is the size of the actual printed area. The print size is the size of the paper sheet in which the image is printed. We charge per print size. For example: Image size is 20x30cm, white margin is 2cm all around, the print size would be 24×34 cm.

Does VG-Lab delivery?

Yes we do deliver Vietnam-national-wide. Please refer to our Terms and Conditions for more info.

Does VG-Lab give warranty?

Yes, For printing service, we offer free 2-day re-print if the prints were damaged or having technically error.
For framing service, we offer 6 month warranty.

Order your prints online

Our Hoa Ta Web2print system uses 3D engine to simulate what a real print/frame look like. We provide a toolkit to customise your print/frame precisely to meet your requirement. (Only Vietnamese interface is available)